FAQs

When is my order shipping out? 

We typically ship out same day, if there is an influx in orders, it may be delayed to 1-3 days. We only ship out on days USPS or UPS are available, national holidays may affect this time frame. 

If I order a pre-order item, and an in-stock item, how will my order be shipped?

We ship your order separately, anything in-stock will be sent out as soon as possible, and the remaining pre-order items will be sent out once they arrive to us.

This does not apply to International orders.

Do you ship outside of the USA?

Yes! We are currently shipping to USA and CANADA. We are expanding and hope to service more countries soon. 

When do you restock?

We receive restocks every week or 2 weeks. 

Can I special order an album?

Yes! Please contact us through any social media/google account and we can help you find the pieces to your collection!

Where are you located?

We are located in Yuma, AZ at 2816 S. 4th Ave. STE A; INSIDE OF SHARKYS

Can I pick up my order in-store?

Yes, during check-out instead of selecting ship out, select in-store pickup. Orders are typically ready within 10-30 minutes. You will receive an email when the order is ready to pick-up! You can pick up your order at any time, local pick-ups do not expire!

Are pre-orders available for in-store pickup?

Yes! This option is often preferred if you are local, as posters (if available) will not be folded. 

Why is a pre-order open if the album is already released?

Our pre-orders are open until the album is here in-store, giving you extra time to purchase an album for the pre order benefits! 

Will my pre-order album come with Pre-Order Benefits?

POB are subject to availability and to company policy. Some groups strictly do not do POB. POB are first, come first serve and can run out. If the POB is a poster it will come folded if shipped. 

  

For further questions: 

Please contact us through our social media accounts, we typically reply within minutes, thank you so much!

 

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Facebook: Pink Beat Kpop Shop
Twitter: pinkbeatkpop